Commonly Asked Questions:
1. Where do you ship from and how long does it take?
A: Our distribution center is in China so we generally ship via a mailing service called Epacket/EMS if applicable to the country shipped to (if not we ship out china post). From there it is taken by your local country post office and distributed to you. On average it takes anywhere from 14-40 Days depending on customs clearance in your country and the distance from China. See the chart below of typical times.
Once you place your order, it takes approximated 2-3 days to process your order (excluding weekends and holidays).
Please note that tracking information may be delayed through our shipping notification service.Your patience is appreciated. If you have not received an email after 5 business days you may contact us. (please check your spam folder first)
If you choose our EXPEDITED service through DHL/UPS you can expect your bag to arrive in 7-10 business days excluding processing time.
2. Can we purchase this locally?
A: It’s not very likely that you will find them locally but we do sell to local business on occasions or vend at events.
3. Do you offer refunds?
If for any reason you are not satisified, you have 30 days to return your 2D BAGS for a complete refund. You will be responsible for shipping costs.
4. Do you accept Credit Cards?
A: Yes we do, you can pay through paypal even if you don’t have an account. We also have the option to pay securely through Stripe for those that do not want to use paypal. We even have an option for paying with your AMAZON account now too!
5. How practical are these 2D Cartoon Bags?
A: As practical as any other bag you purchase! In some cases they may even be more water resistant than bags you currently own! If you’re looking for the most practical 2d bags in our lineup, we would highly recommend the 2d backpacks.
6. I’m a popular fashion blogger and want to model your bags, can you sponsor/send me one?
A: For inquiries, please email info@2DBags.co with information regarding your blog, social media platforms, following or whatever that you may have for review.
7. I want to carry these in my store. Do you do wholesale?
A: Yes, we do wholesale for those looking to retail them in stores. All sales are final with our wholesale orders due to the wholesale cost, but we do provide your account credit in case of defects. Email email@example.com with your inquiry.